Support

No audio at all

Devices: iOS
OS version (in Settings / General / About): 4.2 and higher

Remedy:

In 4.2, the screen orientation lock button became a mute switch. Please double-check to see that this is not set to mute (the side switch is located above the volume control and the orange dot should be hidden)

No audio at all; other apps may have audio (e.g. iPod, YouTube, Videos, etc.)

Devices: iOS
OS version (in Settings / General / About): 4.3.x and higher

Remedy:

In 4.3, the side switch can now be toggled between mute and screen orientation lock.
Please do the following:

Verify that the side switch is not showing the orange dot
Double-tap the home button to bring up the multi-tasking bar at the bottom
Scroll the multi-tasking bar all the way to the left until you see the brightness and volume controls
On the very left, you will see either a round arrow indicating screen orientation lock or a speaker symbol
If the speaker icon is showing, ensure it is not muted (there is no line through it); if it is muted, tap to unmute

For more information, please see this link: http://support.apple.com/kb/HT4085

If there is still no audio, try this:

Go to Settings / General / Sounds
You should see a Ringer and Alerts section at the top
Slide the slider all the way to the left so the sound is at the lowest level, then slide it back to the right
Open the app again and listen for audio

Failing this, please try resetting your device (see the next tip).

If all of the above do not work, please reply to us with the following information: model #, OS version, whether you hear audio through headphones or not, and a list of some of the other apps that have audio.

App won’t open, opens briefly but then closes, some or all audio missing

Devices: all

Remedy:

Reset/reboot your device

For iOS, Press and hold the Sleep/Wake button and the Home button together until the Apple logo appears.

For more info on restarting/resetting your iOS device, see: http://support.apple.com/kb/HT4057

Barnyard Dance v1.0: App won’t open, opens briefly but then closes

Devices: typically earlier generation devices such as iPad 1, iPhone 3GS
OS version: iOS 5

Remedy:

An update that contains fixes for the crash is now available. Please download the 1.1 update from your device.

Invalid or no license to run the app

OS: Android

Remedies:

re-install the app from Android Market / My Apps; remove the SD card and re-install the app (then re-insert the SD card); wait a few days for your device to register the purchase

Unable to install app

OS: Android

Remedy:

restart your device and try installing again; you may need to wait a few days for your device to register the purchase

Moo, Baa, La La La!

Devices: all
Symptom: on the spread with the dogs chasing the cats, touching the dogs or cats only results in a faint buzzing sound
Hint: Think slingshot!

App won’t open, opens briefly but then closes, pages are truncated and cannot be viewed in its entirety

Devices: iPhone or iPod touch

Remedy:

Ensure you have the required version of OS installed; generally the device should be at 3.2 or greater. This information can be found on the Settings / General / About page.

Please see this link if you need assistance with upgrading your device: http://support.apple.com/kb/HT1414

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